VERTICE TRAVEL

Me hicieron perder mi reserva diciéndome que no podía realizar el circuito porque me faltaba una parada, la cual era opcional.Y después me dicen que para pedir un reembolso tengo que hacerlo con 45 días de anticipación. Ridículo y muy mala atención de Rocío y de un chico recepcionista de la agencia.

I just came back from a 3 day Gray Glacier hiking package for 4 people. The cost was $445 US per person. The package included round trip transportation from our hostel in Puerto Natales to the bus station, bus to the park, park pass, ferry ride to Paine Grande Lodge and full board lodging at Grey Refugio. Meals included. The package deal sounds good but I don't recommend it. The big problem was the quality of the meals which were mediocre to awful. One of the lunches made the three of us sick. The best thing to do is organize the bus transportation, lodging and park passes yourself and pay for the hamburgers and pizza offered for sale at the lodge. This food is much better. A lot of people did this and they also brought some supplementary food. Lesson learned!!

Buen servicio

Vertice is awesome! The refugios are wonderful and Torres del Paine National Park is magical. Their customer service is always great -- so don't be mad if you mess up your reservations. It's a popular destination with a lot of demand and little room for error.

Depois q eu descobri q o site Vertice Patagônia era separado do site Vertice Travel (que até esse momento eu não conhecia), ficou bem fácil reservar um refúgio, mas até lá eu tentei umas dez vezes reservar no Vértice Patagônia. Sugiro retirar o campo de reserva do Vértice Patagônia e no seu lugar colocar um link para o Vértice Travel.

The company is not thoughtful and flexible towards customers. The campgrounds in the Torres del Paine park are fine

Gracias a Nicole Tenorio asistente de ventas, por la gestión y comprensión!!! Éxito